Service Agreement 07/2022
Service Agreement 07/2022

For the purpose of this document the terms Client, Owner, Pet Owner and Customer are synonymous with the person contracting services for one or more domestic animals. This service agreement permits Back 2 Back Pet Care, (hereafter referred to as B2BPC) to accept all future reservations and provide service without an additional signed service agreement.

Communication – Is done through our client management system. You can schedule pet sitting and walks, cancel visits, add notes to your schedule, communicate with sitters through journals or send management a message all through our system. This allows us to keep detailed records.

Consultation / Meet and Greet - Consultations are required for all new clients. The purpose of this meeting is to make sure that we are a good fit for each other. At this time we go over all pet and home care. Please provide us with three key copies at this time.

Reservations / Payment - Reservations are made through our client management system. We do not accept phone, email or text reservations. Reservations must be made online through our client management system. Do not contact your sitter directly. Reservations are made to plan sitter availability. Therefore, clients returning home early will be required to pay for the time reserved. Payment in full is due on or before first day of service via credit card unless special arrangements are agreed upon by both parties. Credit cards will automatically be charged on your invoice due date. All reservations are confirmed using your choice of communication settings in our client management system.

Returning Home - All customers are required to confirm their return home to B2BPC by replying to their last journal or marking your trip complete. Otherwise we will continue to make visits to ensure the wellbeing of your pet(s) at standard pet sitting rates.

Cancellation fees – See our website for current fees.

Holidays - See our website for current holiday info.

Pets Sits - Minimum Visit Requirements - All dogs must be seen a minimum of every 12 hours, crated dogs must be seen a minimum of 3 times per day. All cats must be seen once every 24 hours. All other animals as advised by Pet Owner.

Online Registration and Profile - B2BPC uses a safe and encrypted online client management system to store client's information. It is the client's responsibility to ensure that the system is always up to date with the most current pet and home information. The sitters will be using the info provided as the ultimate instruction for pet and home care.

Client Updates - We offer journals to all our clients as daily updates with or without photos, sent using your communication preference. Please note the time that you receive the update does not always indicate the time that we were at your home or provided care for your pet(s).

Home Care - B2BPC complimentary services. Examples: Bringing in the mail, opening and closing blinds/curtains, alternating lights, moving garbage/recycling to and from the curb and watering plants inside and out. B2BPC cannot be held responsible for wilted, dead or otherwise unhealthy plants. B2BPC will work hard to follow your written instructions as precisely as possible but cannot be held liable if the results are not favorable, including water damage or missed plants.

Household Emergencies – B2BPC is not responsible for damage to the home beyond the control of the Pet Sitter. This includes, but is not limited to leaks, electrical problems, and acts of nature. In these situations, B2BPC will attempt to contact the client and then the emergency contact before making a subjective decision on dealing with the problem. All repairs and related fees (including special service, emergency service time and coordination fees) will be paid by the client, or fully reimbursed to B2BPC within 5 days.

Property Damage - B2BPC / Pet Sitter is not responsible for any damages to property of the client or others unless such damage is caused by the negligent act of the Pet Sitter. B2BPC agrees to remain insured through a pet sitting liability insurance entity during each service period.

Shared Pet Care Responsibility - If B2BPC agrees to "job share" the pet care responsibility, it is understood that B2BPC cannot be held liable for any services that are not completed to your satisfaction. If you desire for us to share the visit with another person (family, friend or neighbor), B2BPC will not be held liable for any damage to your home, theft, escaped pets or if the home is not properly secured. This service agreement releases us from liability due to negligence of the other party.

Access To Your Home By Others - At the time services are booked, Client will notify B2BPC of everyone who has been granted access to the home during the service period. This includes but is not limited to cleaning services, service technicians, family, friends and neighbors. B2BPC accepts no responsibility for any damage to your home, theft or escaped pets if others have access to a client's home, or if the home is not properly secured. This service agreement releases us from liability due to negligence of the other party.

Security of Premises - B2BPC is not liable for any loss or damage in the event of a burglary or other crime that should occur while under this service agreement. Pet Owner agrees to secure home prior to leaving the premises. B2BPC will attempt to re-secure the home to client instructions at the end of each visit. While keys are in the possession of B2BPC, they will be either on the Sitter's physical person, or be properly secured.

Pet Ownership - B2BPC cannot service a home with “Visiting” pets or animals that do not belong to the resident of the service site without a separate service agreement, accepted and signed by the rightful owner. The terms of this agreement apply to all the pets owned by the client, including any and all new pets that the customer obtains on or after the date this document was signed, at any and all locations the owner designates for service.

Cleaning Up After Your Pets - B2BPC is not responsible for carpet or floor stains created by your pet(s). We will do our best to clean up any accidents your pet(s) may have made. Please have cleaning supplies available such as paper towels, plastic bags, cleaning products etc. Please indicate where you would like pet waste to be disposed.

Pet Proofing - It is the pet owner's sole responsibility to pet-proof any areas of the home and/or property to which the pet(s) have access. This includes thoroughly inspecting fences, gates, latches, doors and other devices meant to keep pet(s) inside of or away from any areas your pet is not allowed access. B2BPC is not liable for any injuries pet(s) may sustain or any damage the pet my cause while alone in its own home/property. B2BPC is not responsible for the safety of the pet(s) and will not be liable for any pet(s) with unsupervised access to the outdoors or free-roaming outdoor pets in the event of any fines, illness, injury, disappearance or death. This includes pets that are secured with invisible fencing.

Cages / Crates / Gated Rooms - Although crates, cages and gated off rooms are comforting and secure places for pets, no crate/cage or gated room is totally secure or hazard free. B2BPC does not accept responsibility or liability for any pets that escape, cause household damage are injured, become lost or have a fatal accident when pet(s) are left unattended in a crate/cage or gated rooms.

Leashes/Collars / ID Tags/Licensing - All dogs are required to be on a leash during outdoor walks. B2BPC is not responsible for an escape, injuries, fatal accidents or damage incurred by pet(s) escaping due to a faulty leash or a collar that is improperly fitted. It is the Pet Owners responsibility to ensure walking equipment is properly fitted. Please have your dog(s) ID tags affixed to their collar. Dogs should wear proper licensing and identification. B2BPC is not liable for any fines incurred if the pet is not wearing such identification.

Emergency Medical Treatment - B2BPC is authorized to seek any emergency medical treatment if needed during visits, at the cost of the client, from any veterinarian as chosen by the Pet Sitter. However, the company is not responsible for the health/well-being of the animal.

Emergency Medical Treatment - B2BPC has your permission to seek emergency medical treatment. A separate veterinary release with current vet info will be filled out and kept on file.

Pet First Aid Pet - owner authorizes any Pet Sitter trained in first aid to perform rescue breathing, CPR or first aid (hereafter referred to as first aid) at the Pet Sitter's election and discretion. Owner agrees to hold harmless and release B2BPC from any and all liability arising from the use of first aid.

Supplies - Pet Owner is responsible for supplying necessities, safe equipment/supplies needed for care of their pet(s), including but not limited to a sturdy, well-fit harness (halter, collar, etc) for walks or in case of emergencies, firmly affixed vaccination/ ID tags, a lead rope or leash, pooper-scoopers, litter boxes, cleaning supplies, medicines, pet food, and cat litter, pet waste bags. Pet Owner authorizes any purchases necessary for the satisfactory performance of duties. Pet Owner agrees to be responsible for the payment of such items, as well as service fees for obtaining items, and will reimburse B2BPC within 5 days for all purchases made.

Medications - B2BPC will attempt to administer medications to the pet(s) as directed but cannot be held responsible for complications that arise as a result. However, if the pet absolutely refuses to cooperate, client authorizes and accepts charges for transport of pet(s) to veterinarian and for veterinary administration of medications. In the event the pet continues to prevent us from medicating them, client agrees to allow us to leave the pet with the vet, and accepts all charges. All medications are to be in their original prescription bottle/packaging.

Vaccinations / Pet Health - B2BPC will not care for pets that have any form of active contagious illness. B2BPC requires that all pets have the necessary vaccinations and immunizations before service begins. All pets must be current on rabies vaccinations, no exceptions, it WA state law. We may ask to see expiration dates for rabies vaccinations. We understand that some pets may be exempt for vaccinations due to medical reasons.

Medical Expenses - Pet Owner will be responsible for all medical expenses and damages resulting from an injury to a Pet Sitter by the pet. Aggressive Pets If your dog / cat will not let B2BPC into your home or prevents your pet sitter from performing routine duties, B2BPC will contact you. B2BPC may use their discretion to stop and end service at any time that a pet poses a danger to the safety or health of itself, other pets, other people, or the pet sitter. If concerns prevent the pet sitter from continuing to care for a pet, the Owner authorizes the pet(s) to be placed in a kennel, or previously arranged locale if possible. All subsequent charges, including but not limited to transportation, kenneling, tranquilizing, treating, accessing, and liability, are to be the responsibility of the Owner. We do not provide discounted services if the dog / cats aggression prevents us from performing our regular duties. In the event your dog or cat bites, scratches or injures the pet sitter, you are responsible for all medical fees associated with their injury.

Dog Walking / Potty Breaks - Mid-day walks / potty breaks.

Cancellations - Log in to your account to cancel or send us a message through the system. See website for current cutoff time to receive credit.

Holidays – Dog walking is cancelled for all major holidays. New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas day. You can reschedule but holiday fees will apply.

All dogs need to wear ID tags and a current city or county license.

B2BPC is not liable for any fines incurred if not wearing such identification.

B2BPC does not walk aggressive dogs, unruly or untrained / unmanageable dogs.

B2BPC will not guarantee times but will provide you with a time window.

Client is to provide bags for pet waste pick-up.

Client is to provide properly fitted walking equipment such as leashes, collars and harness.

B2BPC is not responsible for an escape, injuries, fatal accidents or damage incurred by pet(s) escaping because of a faulty leash or collar that is improperly fitted. It is the Pet Owners responsibility to ensure the walking equipment is properly fitted.

Please provide towels for drying your dog(s) off if it's raining. We will attempt to dry your dog but not all dogs are ok with this, so we cannot guarantee this.

Please have a backup plan for your dog walker's personal emergencies or illness as there may be no advanced warning or time for B2BPC to find a replacement.

There are risks to dog walking. B2BPC cannot control what dogs may ingest, step on, get stung by or chemical and pesticides in the landscape.

We are vigilant in watching for these and other dangers and will make every effort to avoid them but cannot guarantee it. B2BPC cannot be held responsible or liable for any illness, injury or veterinary bills unless such was caused by the dog walker's neglect.

Claims / Liability - B2BPC agrees to provide agreed upon services in a manner that is trustworthy, caring and dependable. In consideration of the services as an express condition thereof, the client expressly relinquishes any and all claims against the company and its employees, except those arising from negligence. Client agrees to discuss any concerns with B2BPC within 24 hours of their return.

Inclement Weather/Disaster Pet Sitting- B2BPC is entrusted to use their best judgment when caring for both pet(s) and home during a time of inclement weather, primarily snow storms. B2BPC will try to carry out your instructions to the best of our ability, your pet(s) and their safety is our main concern. Please provide us with a name and phone number of a person living nearby (with access to your home). This person should be close enough to walk to your home if roads are impassable (for example, a neighbor). If we are physically unable to drive to your home we need this information so that we can contact this person to request their assistance to check on your pets. Please remember that garage door openers are not operational in the event of power outages. In the event that the Client does not provide a nearby emergency contact with access to your home or that person can't be reached the Client realizes that B2BPC will provide service but not until conditions allow us to reach your home safely.

#1/ Every effort will be made to drive to your home.

#2/ The service schedule may be changed, interrupted or altered due to circumstances beyond our control.

#3/ If it's not safe to drive to your home your emergency contact will be notified.

#4/ You will be notified that the above emergency plan has been activated.

We will make every effort to see to your pet(s) safety/care should such events occur, but cannot guarantee it and will be held harmless for consequences related to such decisions.

Inclement Weather/Disaster Dog Walking – B2BPC will follow the Seattle and Highline school districts schedule. If schools are closed all dog walks will be cancelled. We will send out a cancellation notice that morning. If you absolutely must have your dog walked you will need to reschedule with us that morning. We will try our best to accommodate but cannot guarantee we can get there. We will credit your account for snow days that we cancel.

Keys / Alarm / Smoke Detectors - Please provide us with three keys. If you don't have three keys you give us permission to make copies. We will not accept garage door openers as our only means of entry. If you have electronic locks please check your batteries. You can choose to have your keys kept on file in a secure location at our place of business or returned to you when the visits are complete. A trip fee (see website for current rates) will be invoiced for each trip we make to drop off or pick up keys after our initial consultation. If you have an alarm system please contact the company and let them know you have hired B2BPC. Please provide us with the pass code to activate and de-activate the system. If you are uncomfortable giving out your code please assign B2BPC its own or temporary code. If you have a home phone that would be called if the alarm was accidentally tripped or malfunctioned please provide us with a password. If the alarm is set and no prior arrangements had been made, B2BPC is not responsible for any charges associated with the alarm going off when entering the premises. Check your smoke detectors to be sure the batteries are good. We cannot guarantee that we can change out the batteries if they start beeping. Some pets are more sensitive to this than others.

Locksmith - Client expressly gives B2BPC the authority to employ a locksmith on their behalf and to reimburse B2BPC promptly upon their return for all costs incurred in the event of malfunction of the lock, keys or automatic door opener.

Pet Photos - Client's pet(s) are photographed for identification purposes. If you prefer we not use your Pet(s) photos for marketing purposes please notify us.

Agreement - This agreement is valid from the date agreed to and replaces any prior Contract and Legal Considerations or service agreements. Client agrees to any future B2BPC service agreement changes relayed to the client either mailed or emailed in writing to the client. The owner states that he/she has read this agreement in its entirety and fully understands and accepts its terms and conditions. Visit our website for currant rates, cancellation policies and holiday information.